Karl will either reimburse you the agreed insurance amount (in case of theft or total loss) or the repair costs, if a repair is possible and reasonable, but not exceeding the agreed insured value in the policy. The payout always goes directly to the Karl partner, who will provide you with a new equivalent bike or E-Bike, or carry out the repair. The decision on how we compensate you for the claim is up to us, but we ensure that you receive an equivalent item.

In the event of a total loss, you have 100% of the insured value in the policy available as credit in the first year after signing up, 80% in the second year, and 70% from the third year onwards.

This only applies to total loss cases. If, for example, you damage your fork in a fall in the third year and it needs to be replaced, you will receive the full value. The same applies to all partial damages. Up to the maximum amount (depending on the year the damage occurs, i.e., 100%/80%/70% of the insured value in the policy), all damages are fully covered by Karl.