If your card expires, is stolen or lost, your account is not covered, or for any other reason we cannot collect the premium, you will receive an email from us with an individual link where you can change the payment method. If we can then debit at the next attempt (we always try again automatically), you will no longer receive an email. If it still doesn't work, you will receive another email from us.

As soon as we cannot collect a premium for more than 14 days, the insurance with Karl ends. You will receive a message from us that the contract has ended and there is no longer any insurance coverage. Even without this message, there is no longer any insurance coverage and we will not collect any further premiums from you.