If you have reported the damage via our homepage, you will immediately receive a confirmation from us that the damage has been reported and we are taking care of the settlement. Since every damage case is unique, we will tailor our claims handling to your specific needs and do our utmost to get you back in the saddle quickly. In collaboration with our Karl partners, we usually handle damages within one day, so you can immediately get a new bicycle or e-bike, or order the repair of damaged parts.