What should I do if the premium can't be debited?

If we can't debit the first monthly premium when signing up on our homepage or at our Karl partners, you won't receive an insurance policy and the insurance won't be activated.

If later on your card expires, is stolen or lost, your account is not covered, or for any other reason we can't collect the premium, you'll receive an email from us with an individual link where you can change the payment method. If we can debit on the next attempt (we always try automatically), you won't receive another email. If it still doesn't work, you'll get another email from us.