How can I report a claim?

After you log in, you'll find the claim form. That's the fastest way for us to help you.

Report every claim to us immediately, no later than 72 hours after you become aware of it.

For a theft, we absolutely need a police report, such as a report confirmation. If that isn't possible or doesn't make sense, for example because your bike was stolen abroad, tell us in your claim report, by form or email. You can send the police report once you're back home.

If you claim costs for getting home or continuing your journey, send us the invoices or other receipts so we can reimburse you.