Who decides if it will be repaired or replaced?

Karl will either reimburse you the agreed insurance amount (in case of theft or total loss) or the repair costs, if a repair is possible and reasonable, but not exceeding the agreed insured value in the policy. The payout always goes directly to the Karl partner, who will provide you with a new equivalent bike or E-Bike, or carry out the repair. The decision on how we compensate you for the claim is up to us, but we ensure that you receive an equivalent item.

In the event of a total loss, you have 100% of the insured value in the policy available as credit in the first year after buying your bike, 80% in the second year, and 70% from the third year onwards.

These limits apply to repairs just as much as to a total loss: in the first year after purchase we cover repairs and total loss up to the full sum insured, in the second year at most 80% and from the third year at most 70% of the sum insured. If, for example, you need a new fork after a fall in the third year after purchase, we pay up to 70% of the sum insured.