How is my claim paid out?

If your bike is lost or damaged, we ensure you get back in the saddle quickly. You either receive a new bike or E-Bike, or you can have it repaired, and we handle everything directly with our Karl partner. You get a new or repaired bike or E-Bike, and Karl pays the bill to the dealer.

In the event of a total loss, you have 100% of the insured value in the policy available as credit in the first year after buying your bike, 80% in the second year, and 70% from the third year onwards.

These limits apply to repairs just as much as to a total loss: in the first year after purchase we cover repairs and total loss up to the full sum insured, in the second year at most 80% and from the third year at most 70% of the sum insured. If, for example, you need a new fork after a fall in the third year after purchase, we pay up to 70% of the sum insured.