How can I be sure I'll be satisfied with the repair or replacement result?

In the event of a claim, Karl will replace the item with one that matches the type and condition of the undamaged insured item ("natural replacement") or cover the repair costs. We ensure that the repaired or replaced item comes as close as possible to the undamaged condition in terms of state and quality. You have the opportunity to inspect and approve the repair or replacement item before we close the claim.